Report shows IT onboarding failures costing businesses

A new report states that failures during the onboarding process for IT staff are costing businesses heavily, both in terms of money and of employee retention.

This report was produced by Nexthink, a platform that provides digital staff management software. It argues that onboarding processes are failing because the HR and IT departments of companies are not working closely enough together. The report then goes on to state that this is proving to be expensive and inefficient for those companies. It points to figures showing that rehiring tech staff is costing companies around $2.2 billion a year.

While that figure refers to US companies, there is little evidence that the situation is any different in this country. According to Nexthink, the answer is for HR and IT departments to collaborate during onboarding. The report calls for them to become a ‘Super Team’ to ensure that new tech employees have everything they need.

That would mean a significant change to internal company cultures, which can be difficult. One way to make it easier is to bring in culture change consulting services. They can offer an objective viewpoint, helping to identify problem areas.

Tim Flower from Nexthink said that IT was essential to tech recruitment and retention. He went on to say that tech onboarding involves complex procedures such as application installations and securing permissions. Flowers added that IT departments were often trying to do this with minimal input from HR over what is required.

He concluded by saying that it was creating poor impressions among top tech performers, leading to them quitting.