How to manage complex grievances

A problem that is on the rise in the business world is that of complex grievances. This blog will explain more about these issues and how you can prevent them from derailing your company.

What can you do to resolve complex grievances?

Complex grievances are ones that defy simple resolution by HR and line managers. They usually centre on sensitive issues such as discrimination and harassment.

Contact an HR consultancy

One of the first things you should do is contact an external HR consultancy. Even if you have HR, trying to resolve a complex grievance will occupy all of its time – and you cannot afford that. Outsourcing the problem will let you bring in an employee relations consultant in Hertfordshire. He or she will have the expertise to achieve a swifter resolution and guide your company through any potential legal pitfalls.

Provide written acknowledgment

As soon as you become aware that a grievance exists, you must supply your written acknowledgment. That is essential for following Acas rules. You should then meet with the parties involved.

Conduct an investigation

The next step will be to investigate, so you can figure out your company’s response. This needs an impartial investigating officer who will outline their findings in a report.

Organise a hearing and reach a decision

The final step is to put together a hearing with everyone involved where the report evidence is presented. You will then provide your decision based on that.

For HR services in Hertfordshire that can help your firm with complex grievances, call FiveRivers Consulting now.